Refund policy

Last Updated: June 15, 2026

At Hpeleond, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and with original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

Store Address

Hpeleond
63 S 22nd Ave
Brighton, CO 80601
United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@hpeleond.shop

Returns should be sent to the following address:

Return Address:
63 S 22nd Ave
Brighton, CO 80601
United States

If your return request is approved, we will provide instructions on how and where to send your package.

Please note that items returned without first requesting a return will not be accepted.

For any return-related questions, you may contact us at admin@hpeleond.shop.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning items.

However, if the item:

Arrives damaged during transit,
Is defective,
Is incorrect,
Or has another issue caused by our error,

then Hpeleond will cover the return shipping costs and provide appropriate return instructions.

Damages and Issues

Please inspect your order immediately upon delivery.

If you receive an item that is defective, damaged, incorrect, or otherwise not as expected, contact us as soon as possible so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials
Flammable liquids or gases

If you have questions about a specific item, please contact us before requesting a return.

Unfortunately, we cannot accept returns for:

Sale items
Gift cards

Exchanges

The fastest way to receive a replacement item is to return the original item.

Once your return has been approved and accepted, you may place a separate order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

Unused and unworn
In its original condition and packaging
Accompanied by proof of purchase

This right is in addition to any other rights available under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@hpeleond.shop.

Contact Information

Store Name: Hpeleond

Legal Representative: SHENANDOAH REVELLO